PRIVACY POLICY

Ball Lange & Associates Inc. (including it’s wholly owned subsidiary Emergency Care Instruction Services (ECIS)) hereinafter called The Company, respects the privacy of individuals in all aspects of its business operations. It is our commitment to protect the personal information of our clients. Personal information is collected, used and disclosed by The Company in accordance with our Privacy Policy.
 

PERSONAL INFORMATION COLLECTED                                                                 Clients of The Company are asked for specific information in order to provide desired services. Such information will vary depending upon the desired service and may include date of birth, social insurance number, contact information details (address, phone, fax, e-mail, etc.), resume, job search interests, and reference contact information.  Client files may include: interview notes, reference and background checks and letters, education information, program participation records including quizzes, personality type profiles, evaluations etc. The Company never collects more personal information than is needed to meet the specific purpose of the client requested service. Programs which The Company conducts under contract to Human Resources Skills Development (HRSD) require the collecting and submission of specific information included in the list above.
 

DISCLOSURE OF PERSONAL INFORMATION                                                        Personal Information is only used for legitimate business reasons while meeting legal and legislated requirements. In the normal course of business, personal information will be provided to HRSD, approved contracted agents of HRSD, and perspective employers with the consent of the client.
 

CLIENT CONSENT                                                                                                   Client’s reading of this policy and engagement of Company services including the providing of personal information, implies consent to the collection, use and disclosure of personal information as outlined in this policy. As necessary express consent shall be obtained for particular uses and disclosures. Such disclosures include forwarding resumes to perspective employers, however does not include information requested and required for enrollment in Government sponsored programs. Unless specifically requested not to, consent is implied to check references when such contact information is submitted to The Company by the client.
 

INFORMATION RETENTION                                                                                  Information is retained for a period of one (1) year after the completion of services for a client. Clients wishing to have their resume kept on file by The Company beyond this period for consideration must advise The Company in writing indicating the duration requested.

PERSONAL INFORMATION SECURITY                                                                      Client information is stored on secure computer systems, password protected, accessible only on a need to know basis. Necessary hard copy documents are secured in locked file cabinets accessible only to those with a need to know. Company facilities are alarm protected and monitored by a registered monitoring agency with contact to police services as required. Company staff is trained in proper handling procedures of all information.

CLIENT ACCESS TO PERSONAL INFORMATION
Clients may at any time make a written request for access to their personal information. At a mutually convenient time, clients will have the opportunity to view their information that is on file. Clients may write to the address below to advise of any change, update or information no longer relevant so that records may be updated.

 CONTACT INFORMATION
The Company assumes full responsibility for the management and confidentiality of the personal information it collects. Question or concerns regarding this policy or the handling of client information should be addressed in writing or by e-mail to: