Ball Lange & Associates

TRAINING SEMINARS
Our services include customized on-site training as well as open sessions, most of which are RIBO certified.

Conflict Management and Resolution
Minimize internal conflict between team members and focus them on working toward their common goals. This seminar is ideal for supervisors and managers who would like to reduce the amount of conflict situations in their workplace.

Effective Performance Evaluations
The success of any performance appraisal program depends upon the knowledge, effort, objectivity and integrity of the appraisers. This workshop presents supervisors with the insight and material they need to impartially evaluate an employee’s performance and effectively communicate the results.

Managing Anger in the Workplace
Provide staff with the tools they need to recognize and effectively manage work rage situations. Learn to understand different personality types and how to productively communicate with challenging personalities.

Personality Styles in the Workplace
In this interactive seminar, participants learn to improve workplace communications, boost morale, raise productivity and work together as a smooth functioning team. This workshop uses Myers Briggs Type Indicators, a widely used instrument that identifies personality types and differences.

Telephone Courtesy and Customer Service
Provide staff with the tools they need to provide high quality customer service! Participants will learn the essential role customer service plays in the success of an organization as well as the basics of providing high quality customer service. Practicing proper telephone etiquette, participants will develop techniques to answer questions and solve customer complaints , while meeting the expectations of both the company and the customer.

Harassment in the Workplace
This workshop will ensure that managers, supervisors, and employees understand what constitutes workplace discrimination and harassment and how to prevent and eliminate inappropriate workplace conduct. Through discussions and exercises, the training will provide the necessary information, tools and techniques to foster a work environment that is free of discrimination and harassment.

Effective Hiring Practices
Hiring and retaining exceptional people is an essential skill in today’s competitive work environment. This course covers the hiring process from the initial advertisement through to understanding behaviour based selection methodology. The course also covers productive methods of reference checking.

Interviewing Skills
A program designed to improve interviewing skills, begin the development of a cohesive selection process and improve the quality of decision making about candidates for employment and advancement in an organization.

Team Building
Provide participants with the tools that will assist them in building and maintaining strong work teams in their organization. Topics such as team building strategies, and how to improve team participation and morale through effective communication skills are covered.
Successful Leadership for Supervisors
Supervisors will learn how to maximize employee performance, win by sharing through communication and delegation, create a partnership in the workplace and earn trust by building employee morale.

Stress Management
This seminar addresses the common concerns of people caught up in today’s hectic pace. This course aims to help you recognize both negative and positive stress and offers tools and skills to help you cope with the effects of the negative aspects of stress.